Cancellation Policy

We understand that schedules can change and we kindly ask that you give us as much notice as possible for any appointment changes.

Our team is happy to assist with rescheduling your appointment to a more suitable day and time for you.

Please understand that cancelling appointments with short notice / failing to attend / late arrival, disrupts our service for other patients, affects staffing and does not allow time for us to offer the appointment to others or emergency patients in need.

Therefore, the following cancellation policy and fees will apply:

  • If you cancel your appointment with less than 24 hrs notice (business day):

    • 1st time – we understand situations, sickness or emergencies can happen unexpectedly and we will not request a cancellation fee

    • 2nd and subsequent appointments – we will often request a booking deposit of $50 ($100 for appointments longer than 1hr) to secure your appointment

    • This deposit will go towards paying for your treatment when you attend your appointment

    • But if you cancel with less than 24 hours notice or fail to attend, a cancellation fee is incurred and the deposit is not refundable.